Frequently Asked Questions

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While we do not provide housing accommodations, we’ll help with booking travel and recommend nearby accommodations so you can focus on your well-being instead of stressing over travel plans.

On your first day at Skyway, our clinical assessment specialist will connect you with your case manager, who will go over your schedule and introduce you to the rest of your care team.

You will meet your individual therapist (who also serves as your family therapist) in addition to your psychiatrist, dietitian, primary care provider, and anyone else that you will be working with at Skyway. You will also receive a thorough orientation to learn more about the facility, how our community works, and what will happen during your treatment.

Meeting your care team and getting to know the facility will give you a lot to process, so we expect you will need some time to adjust. There is no pressure to jump into group therapy right away!

Your first session is a 90-minute assessment with our team, led by a master’s or doctorate level clinician. This session will include a semi-structured diagnostic interview and self-report assessments.

With your consent, we’ll also gather information from your current treatment providers, a family or support person, and your referral source. It’s important to conduct a thorough initial assessment so we can design the best treatment path for you, created with your goals in mind.

Our assessment team will use all of the information they gather to create your individualized treatment plan. Your assessment will also be reviewed and discussed by our clinical, medical, and leadership teams.

Once we have input from our teams, we’ll call you to review our treatment recommendations with you. We’ll present as many options as we can so you can take an active role in planning your own treatment.

Family therapy may—but does not have to—involve family of origin and/or current family members. It can also include any friend, support person, and/or mentor that you want to bring in.

If you do not wish to bring support persons into treatment, we will meet with you for a “family therapy” session and discuss alternate ways to access support from your community, build more effective relationships, and improve interpersonal communication.

You don’t have to have an official diagnosis of post-traumatic stress disorder (PTSD) or complex trauma (C-PTSD) in order to receive treatment. Our assessment team can make a diagnosis if necessary.

At Skyway, we treat traumatic stress and co-occurring symptoms ranging from anxiety and depression to personality disorders, eating disorders, addictive/compulsive behaviors, high risk behaviors (i.e. nonsuicidal self-injury and suicidal gestures), and more.

Learn more about the specific conditions we treat here or take our online assessment to see if Skyway is right for you.

The primary treatment modalities we provide at Skyway are all evidence-based, which means they have been proven effective by an established and large body of research.

Our programs feature the most robust, comprehensive, first-line treatments for traumatic stress and are consistent with recommendations for trauma treatments from the Veterans Association/Department of Defense Clinical Practice Guidelines.

It depends. Every person is different, and our treatment plans are completely individualized. The length of your treatment depends on your symptoms, progress in treatment, and insurance authorization for the level of care you need.

Because we take an intensive approach to outpatient therapy, you will complete leading-edge trauma treatment protocols in a fraction of the time that these treatments would take on a traditional outpatient basis.

Generally, our Partial Hospitalization Program (PHP) treatment ranges from 2-6 weeks duration, and Intensive Outpatient Program (IOP) treatment ranges from 1-3 months duration.

No. Our partial hospitalization program requires that patients be present for 6 to 8 hours a day, 5 days a week.

We recommend a few different hotels near our location in Skokie, Illinois:

DoubleTree by Hilton Hotel
9599 Skokie Blvd, Skokie, IL 60077
(847) 679-7000

Hampton Inn & Suites
5201 Old Orchard Rd, Skokie, IL 60077
(847) 583-1111

Extended Stay America
5211 Old Orchard Rd, Skokie, IL 60077
(847) 663-9031

Yes. We are in-network with most major insurance providers. Contact us to find out if your insurance provider is accepted at Skyway. We also offer scholarships for those without commercial insurance.

We understand the wide range of emotions you may be experiencing—watching a loved one struggle with traumatic stress can make their loved ones feel hopeless, frustrated, and even grieving for the relationship that you once had.

If you don’t know how to open up a conversation about seeking help with your loved one, contact our admissions staff for suggestions

Support system work is an important part of our treatment process at Skyway. Once your loved one is admitted, we work with them to identify a few close friends or family members to involve in “family therapy” sessions.

We establish goals and strategies for repairing relationships, enhancing communication and intimacy, and supporting your loved one in moments of distress and/or crisis.

You may find that you need some additional support with your own emotional well-being, too! We can help you find your own resources as needed.


We will gather input from your current health care providers as part of our assessment process, and we want to make your transitions to working with Skyway and back to your current providers as smooth as possible.

Your doctor can expect clear and prompt communication from our team throughout your treatment. See how we work with referring providers.

No. Un-learning the harmful norms and expectations of diet culture is a big part of our treatment approach for eating disorders; thus we do not enforce prescriptive diet regimens.
Our programs are informed by the principles of Health at Every Size® (HAES) and Body Liberation.

You’ll receive substantial nutrition education and practical strategies for meal preparation and planning so you can learn to nourish yourself, reconnect to your body, and meet its nutrition needs.

We welcome all genders ages 18 and up.